ORDERS

Once the order has been placed, you can’t make any changes. However, you may be able to cancel it and place another one. All the payments would be either refunded or adjusted with your new order.

Please CONTACT our customer services for order modifying queries.

Please note that we are really quick in shipping your orders therefore, you may be asked to return any item(s) that has been delivered to you and a full refund would be processed once the item(s) is returned to our warehouse.

If you have made any errors or mistakes, Don’t Worry! Our customer support will be more than happy to help. Kindly email us at support@leodr.co.uk for cancellations.

After placing an order and making the payment, you will receive an invoice of your purchase at your email address; provided to us during order placement.

If you haven’t received any confirmation, please email us at support@leodr.co.uk and use your order number as a reference.

  • Leather products are made from 100% sheepskin and lambskin.
  • Shirts are made from 100% oxford cotton.
  • All the products are manufactured using highest quality fabric.

We inspect all the items before dispatching but still If your item(s) is faulty, kindly accept our sincere apologies and please contact us at support@leodr.co.uk (use order number as reference) we will be in touch ASAP.

We ensure order accuracy but we are sorry if you have received a wrong item(s).
Please contact us at support@leodr.co.uk and we will be in touch ASAP.

Everybody like gifts! At LEODR, we are happy to send your parcel as a gift to the lucky person. Please write their address details in the delivery section whilst placing an order.

Please note that we are not currently offering any gift-wrapping services therefore your gift will be delivered as a standard parcel. Moreover, any payment receipts won’t be displayed. Kindly mention ‘GIFT’ in comment section before check out.

DELIVERY

UK
Please note that we dispatch orders on the same day prior to receiving by 1pm for next working day delivery. In an unlikely event of not receiving your order, kindly email us at support@leodr.co.uk and we will be in touch ASAP.
USA
Once the payments are cleared, we dispatch orders on the same working day prior to receiving by 1pm (GMT). Please allow us 2-4 working days to get your order delivered. In an unlikely event of not receiving your order in given time, Kindly email us at support@leodr.co.uk and we will be in touch ASAP.
EU
Once the payments are cleared, we dispatch orders on the same working day. Please allow us 2-3 working days to get your order delivered. In an unlikely event of not receiving your order in given time, Kindly email us at support@leodr.co.uk and we will be in touch ASAP.

Yes, we offer free next day UK delivery.

For USA & EU, Unfortunately, we don’t offer next day delivery but we use DHL Express service for all global orders; 2-4 working days.

 

UK

 

Free UK Delivery

 

USA

 

£16.95

 

EU

 

£6.95

We deliver in UK, USA & EU countries. If you want us to deliver your order outside these countries, kindly email us at info@leodr.co.uk for our competitive delivery charges.

Yes, we offer order tracking service for all orders to give you a pleasant experience throughout your shopping. You will be emailed a tracking number along with your invoice.

Unfortunately, no, our delivery partners will safely deliver your parcels.

RETURNS

At LEODR, we aim to provide you with the best quality products and ensure that you are completely satisfied with your purchase. However, if you wish to return your item(s) for whatsoever reason, we accept returns following a return criterion:

All the returns must be made within 14 days of delivery. The item(s) must be in their original packaging with all tags attached. Any worn, used or scented item(s) will not be refunded.

You have not exercised your legal rights to cancel if you return outside the scope of return policy and we reserve the right to send item(s) back to you; handling charges may apply.

All exchanges are subject to availability.

For all returns (Exchange/Refund), Kindly email us at support@leodr.co.uk quoting your order number and we will be in touch ASAP.

Return Process:

Please email us support@leodr.co.uk quoting your order number and our support team will guide you accordingly.

Sale items are returned by customers on their own accord. Please keep all the postage receipts as a proof as they may be required to track the delivery.

Exchange & Refunds charges:

 

EXCHANGE

REFUND

 

UK

 

1 free exchange

 

£5.95

 

USA

 

£9.95

£16.95

 

EU

 

£5.95

£6.95

 

Refund:

Following a complete return process and we have received the item(s) we will than refund all the payments that we have received from you via same payment method as the original transaction. Kindly allow 5-7 working days for the funds to reach your account.

If your account is still not credited than we advise you to contact your bank first and then email us at support@leodr.co.uk and we will be in touch ASAP.

Kindly refer to our return policy and then email us at support@leodr.co.uk quoting your order number and we will be touch ASAP.

Yes, you can. If you would like to exchange an item, please let our customer services agent know within the 14 days of delivery and you will be guided throughout the exchange.

The item that you have ordered should be returned in its original condition. Kindly refer to our Return Policy.

We only offer exchange on same product code that means a colour or a size can be exchanged depending on availability. If the item you opted for is not available than we will be happy to give you a refund following a complete Return. (Please open How can I return my item)

Kindly allow 5-7 working days for the funds to reach your account.

If your account is still not credited than we advise you to contact your bank first and then email us at support@leodr.co.uk and we will be in touch ASAP.

Yes, you can, Kindly email us at support@leodr.co.uk and you will be guided throughout the return process.

PAYMENTS

After adding your item(s) to the cart, you will be directed to the checkout where the payment options will become available, Kindly, fill in your details and select a payment method to proceed your purchase.

 

Kindly, email us at support@leodr.co.uk for all payment queries and we will be happy to help.

Yes, you can with Credit/Debit card

 

Credit

*Visa

*Mastercard

*American Express

 

Debit

*Visa Debit

*Visa Electron

*Maestro

It is very simple! During checkout, please write your promo/voucher code and enjoy the discounts.

Any unanswered questions?